Terms & Conditions

Use of this website is subject to the following conditions:

The content of the pages of this website is for your general information and use only as it is subject to change without notice. This website uses cookies to monitor your browsing preferences. If you allow the use of cookies, personal information may be stored by us for use by third parties. Neither we nor any third party provide any warranty as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. We acknowledge that such information and materials may contain inaccuracies or errors, and we shall not be liable for any such errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we will not be liable. It is your responsibility to ensure that any products, services or information available through this website meet its specific requirements. This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, feel and graphics. Reproduction is prohibited except in accordance with the terms of copyright, which forms part of these terms and conditions. All trademarks used on this website that are not owned or licensed are acknowledged. Unauthorized use of this website may result in a claim for damages and/or be a criminal offence. This website may also contain links to other websites. These links are provided from time to time for your convenience to provide further information. These links do not imply that we endorse the site(s). We assume no responsibility for the content of the website(s) linked to this website. RETURN & EXCHANGE - We are happy to assist you and attend to your queries. Exchange due to the perishable nature of our products, we do not accept returns. If you are not satisfied with your purchase, you must contact us within a day of receiving your order. We reserve the right to limit returns and exchanges, and can only offer one replacement per consumer. In case of cancellation or change of order please note any change in order must be notified to us within an hour on the same business day. If it is outside this timetable, we cannot guarantee a change or cancellation. For more information, please do not hesitate to contact us on the contact numbers shown on our website. RETURN & EXCHANGE - [PHYSICAL PRODUCTS] Customers can raise a request to return new products if they wish to do so, or when they are not satisfied with the product, or because there is a defect in it, within 7 days from the date of receiving the order. To raise a return request, please contact us through the following contacts

• Phone +966553044161

• E-mail info@tracking.me

Exceptions:-

products that have been damaged as a result of misuse, such as scratches, or malfunctions caused by the use of wrong voltage, or the loss of some parts of the product (such as the manual, accessories ...). Item must be in its original box upon return, with manual and all accessories included. Warranty refunds, exchanges and repairs require original proof of purchase. One of our customer service representatives will contact you to confirm the return request, after completing the process of inspecting the product to ensure that it is free of defects. The refund process begins once the returned product is agreed to match the terms of the return, and the refund is made within 14 days depending on the payment method used.

RETURN & EXCHANGE - 

If canceled before 24 hours, the buyer will be refunded in full through the original payment method of the purchase. Refunds will only be made through the original payment method used for the purchase

SHIPPING POLICY -

The products are delivered using companies specialized in delivering orders within the kingdom of saudi arabia within a period not exceeding five working days, without calculating holidays and vacations, according to the policies of the shipping companies. In the event that the order reaches the address specified by you and it is not possible to receive it, please contact customer service and set another date for the delivery of the order. The demand. Waal perfumes company disclaims any responsibility for any order that has not been delivered within 30 days from the date of the order. We are also pleased to inform you that the official working days are from sunday to thursday, and that delivery is not available on fridays, holidays and public holidays.

SHIPPING POLICY -

Services are provided to you according to the pre-agreed period of time when purchasing the service, and it is subject to the agreement and the information included when ordering the service.